Covid vaccine: Public urged not to contact GPs after surgery has 126,000 calls in one day


Patients waiting for their coronavirus vaccine have been asked not to call their GP about the jab after it emerged one surgery received 126,000 attempted such calls in a single day.

Managers have asked the public not to block phone lines by calling about vaccine supply or appointments, which family doctors do not control.

Extreme call volumes are preventing patients with urgent needs from contacting their GP, the managers said.

NHS bosses said one person alone was thought to have tried to get through to their local surgery on Teesside 300 times by using the re-dial function on their phone.

Dr Janet Walker, medical director at NHS Tees Valley clinical commissioning group (CCG) said: “The number of calls practices are getting from people inquiring about the vaccine is absolutely overwhelming, with one practice receiving over 126,000 calls in one day.



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