Outsourcing giant Capita says 35,000 staff can work from home permanently


Outsourcing giant Capita has announced that some staff can permanently work from home.

Its chief executive, Jon Lewis, said the company was moving towards a hybrid work model, with internal discussions with employees showing that 72 per cent of staff would prefer to work up to three days a week from home.

As a result of this new data, the company has now told 64 per cent of employees – 35,000 out of a total of 55,000 – that they will be able to work from home for the majority of the time.

Mr Lewis, who runs a large number of call centres for the government and local authorities, told the PA news agency: “Call centres are to some extent a historic capability today. There’s no reason why you need to put 2,000 people in a warehouse in the UK. Those people can work from home.

“It isn’t dead, but there’s certainly going to be a lot less of them.

“There may be some financial services activities where, for reasons of security, people have to be in a secure environment, but for many of the things we do, they don’t have to be in such a facility.”

He said that businesses giving employees no other choice than to return to an office would “have a significantly less attractive employee-value proposition if they do that”.

Mr Lewis said that while some employees do want to return to the office for the social factor, many prefer the flexibility offered by working from home.


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